GJI GROUP – your customer specialist network

The GJI Group is a network of specialised independent agencies and suppliers that supports brands to deliver on their goals for acquiring, retaining and delighting customers. Our shorthand for this is Find, Keep, Grow – it’s in the DNA of all our members and informs everything we do.

Find: Our network helps businesses identify and connect with new customers in a wide variety of ways. Our expertise in lead generation, digital and direct marketing and customer intelligence helps you find them. Our services in brand development and roll out, digital signage and fleet branding ensure they can find you. We can work with you to develop a crystal clear picture your ideal high-value customers enabling precisely targeted and highly effective communications.

Keep: When thinking about customers it’s the second transaction that is the real moment of truth. Having persuaded them to try you for the first time, the challenge is to keep them coming back. As a group we offer a range of services that can help you better understand and delight your customers including customer journey architecture, CRM and data integration, and loyalty and retention programs.

Grow: More customers, spending more and buying more often, while decreasing costs and increasing margins. The members of our network can assist with all of the drivers of growth. Reduce customer acquisition costs through automation and existing customer advocacy. Harness data to predict and prompt the next purchase. Deploy highly targeted and personalised customer communication programs.

Advisory board

The GJI Group is supported by a high calibre advisory board of specialists and leaders from the business community. The advisory board’s purpose is to provide strategic accountability, oversight and guidance to each brand’s leadership team including the GJI Group itself.